- In 2012, citizens want answers to their basic technology questions, not to be walked over to a book shelf to thumb through a 400-page book that is not even relevant because it was published in 2002.
- The Free Library offers Wi-Fi services but still does not offer Internet cafe environments at the branch level, and good luck hunting down a spare outlet for your laptop when your computer batteries need to be recharged.
- In the community, if an unemployed 50-year-old doesn’t know how to attach a resume in a word document to an email, he or she just wants an answer to that basic question, to send out that resume to a prospective employer.
- If a senior citizen seeks help creating a Facebook account, to keep in touch with grandchildren away at college, it should not be such an ordeal to receive hands-on assistance from a librarian.
- How many more years are library patrons going to have to wait to be provided with the option to pay library fines or make purchases on the library website using a credit card or PayPal account?
- Libraries should be thought of as technology centers that promote literacy and embrace the city’s rich history, not inefficient, time capsules, stuck in the past.
Vince Writes: These are reasonable questions to be asked of our libraries. How well do we stack up?
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